Terms of Service
Please read these terms carefully before engaging in any business with OFFER TECH. These terms govern our cooperation, ordering process, production, and delivery arrangements.
Last updated: June 2025
Section 01
Cooperation Rules
OFFER TECH operates as a precision OEM/ODM manufacturer. All cooperation is based on mutual respect, clear technical communication, and adherence to the following foundational rules.
Confidentiality & IP Protection
All drawings, specifications, and technical data shared by the client are treated as strictly confidential. OFFER TECH will not disclose, reproduce, or transfer client IP to any third party without prior written consent.
Communication Language
All official communications, quotations, and agreements shall be conducted in English or as mutually agreed in writing. Verbal agreements are not binding unless confirmed in writing.
Long-Term Partnership Approach
We prioritize stable, long-term relationships with machine builders, distributors, and automation integrators. Pricing, lead times, and service levels may be adjusted favorably for recurring customers based on volume and history.
Dispute Resolution
In the event of a dispute, both parties agree to first seek resolution through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to arbitration under mutually agreed jurisdiction.
Section 02
Order Placement
Orders are accepted based on technical drawings, samples, or written specifications. The following terms apply to all purchase orders submitted to OFFER TECH.
Submit Technical Requirements
Provide 2D/3D drawings (DWG, STEP, PDF), material specifications, surface finish requirements, and quantity. Samples or physical references are also accepted.
Quotation & Review
OFFER TECH will provide a formal quotation within 1-3 business days. Quotations include unit price, tooling costs (if applicable), lead time, and payment terms. Quotations are valid for 30 days unless otherwise stated.
Order Confirmation & Deposit
Orders are confirmed upon receipt of a signed Purchase Order (PO) or written acceptance, along with the agreed deposit payment. Standard deposit is 30-50% of the total order value; full prepayment may be required for first-time orders or small quantities.
Order Modifications & Cancellations
Modifications to confirmed orders must be submitted in writing before production begins. Cancellations after production commencement may incur charges for materials procured and work performed. OFFER TECH will communicate any cost implications promptly.
Important: Production will not commence until order confirmation and deposit are received. Lead times stated in quotations begin from this date.
Section 03
Production
OFFER TECH maintains rigorous production standards across all CNC machining, turning, milling, stamping, welding, and casting operations. The following terms define our production commitments and quality obligations.
Material Sourcing
All raw materials (stainless steel, aluminum, copper, brass, and alloys) undergo incoming inspection. Material certifications (mill certificates) are available upon request. Substitutions require written client approval.
Tolerances & Precision
Standard machining tolerances are ±0.05 mm unless otherwise specified. Tight tolerances up to ±0.01 mm are achievable and must be clearly stated on drawings. Additional charges may apply for ultra-precision requirements.
Quality Control
Every part undergoes in-process inspection and 100% final inspection prior to shipment. OFFER TECH is ISO 9001:2015 and IATF 16949:2016 certified. Inspection reports and CMM data are available upon request.
Prototyping & First Article
For new parts, a first article inspection (FAI) report is produced before mass production. Clients are encouraged to approve samples before full-run production. Sample costs are quoted separately and may be credited against mass production orders.
Non-Conformance & Rework Policy
- Parts that do not conform to agreed drawings and specifications will be reworked or replaced at OFFER TECH's expense, provided the non-conformance is due to our manufacturing error.
- Non-conformance claims must be submitted within 30 days of receipt with photographic evidence and a written description of the defect.
- Defects caused by incorrect client-provided drawings, improper handling, or misuse are not covered under this policy.
- OFFER TECH's liability is limited to the value of the non-conforming parts. Consequential or indirect damages are excluded.
Section 04
Delivery
OFFER TECH ships to customers in Europe, North America, South America, South Korea, and globally. Delivery terms are agreed per order and documented in the purchase confirmation.
Lead Time
Standard lead times range from 7-30 business days depending on part complexity, quantity, and material availability. Expedited production is available upon request.
Incoterms
Default shipping terms are EXW (Ex Works, China). FOB, CIF, and DDP terms are available and must be agreed in writing prior to order confirmation.
Packaging
Parts are packaged to prevent damage during transit using appropriate protective materials. Custom packaging or labeling requirements must be specified at order placement.
Shipping & Freight
OFFER TECH can arrange freight via sea, air, or express courier (DHL, FedEx, UPS) based on client preference. Freight costs are borne by the client unless otherwise agreed. OFFER TECH will provide tracking information upon shipment.
Delivery Delays
OFFER TECH will notify clients promptly of any anticipated delays due to material shortages, force majeure, or production issues. We are not liable for delays caused by shipping carriers, customs clearance, or events beyond our control.
Customs & Import Duties
The client is responsible for all import duties, taxes, and customs clearance fees in the destination country unless DDP terms are agreed. OFFER TECH will provide accurate commercial invoices and packing lists to facilitate customs clearance.
Balance Payment
The remaining balance is due prior to or upon shipment as agreed in the quotation. OFFER TECH reserves the right to hold shipment until full payment is confirmed. Accepted payment methods include T/T bank transfer and other mutually agreed methods.
Have Questions About Our Terms?
Our team is ready to clarify any aspect of our cooperation terms, ordering process, or delivery arrangements. Reach out and we'll respond within one business day.